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Service guarantee

Pre-sale service:
According to clients requirements, the technician and sales personnel from OGEM will provide the most optimal supporting proposal for clients in the first time.

Free consultancy and design with CAD or 3D according to clients requirements, provide optimal proposal for individual clients.
Our technical staff can provide free consultation and optimum proposal according to the requirements of clients. We have set up the warehouse as well as service agencies at home and abroad.

After sales service ,guarantee and commissioning

OGEM provide 1 year free guarantee for the products and supply free service for first time commissioning and technology training .

On-site service
If it is needed engineers on the job site to solve some problems, OGEM will send technical personnel within 8 hours after receiving requirements by customer .




Economic rescue services:
For clients in china:Within 1000KM distance, Engineers will arrive to job site with 48 hours after receiving report. Beyond 1000KM distance, Engineers will arrive to job site within 72 hours.
For clients abroad: With the different demands of customers, OGEM engineer will leave for the job site as soon as possible.


Supply spare parts service:
OGEM has set up some stocks and services offices in china and will keep enlarging branches, and keep spare parts available in stock for soonest supply to customers .

In addition, the OGEM Solids Control can offer the service of first-time equipment installation and debugging and the technical training for free. Meanwhile, we accept the order of OGEM.